Your privacy matters to us. This Privacy Policy explains what personal information jili18 collects from Filipino players, how we use and protect it, and what rights you have over your own data. Please take a moment to read through this page before you register or use our platform.
When you create an account on jili18, we collect the personal details you provide during registration, including your full name, date of birth, email address, and mobile number. We also collect your preferred payment details so that deposits and withdrawals can be processed accurately and securely for Filipino players. As you use the platform, we automatically gather technical data such as your device type, browser version, IP address, and session activity logs to help us maintain a stable and secure service. If you contact our support team, we retain records of those communications to ensure consistent and helpful follow-up. We may also collect information about the games you play, the bets you place, and the promotions you interact with, which helps us personalise your experience and detect any unusual account activity. All data collection is carried out in accordance with applicable Philippine data privacy regulations, and we only collect information that is genuinely necessary for the operation of the platform. You are not required to provide optional information, but doing so may improve the quality of support and personalisation you receive.
The personal information we collect is used primarily to operate and maintain your jili18 account, process your transactions in Philippine pesos, and deliver the sports betting and entertainment services you have signed up for. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform policies — these communications are essential and cannot be opted out of while your account remains active. Where you have given consent, we may also send you promotional messages about offers available on the Promotion page, and you can withdraw that consent at any time by contacting our support team. Your activity data helps us improve platform performance, identify technical issues, and develop new features that better serve the Filipino player community. We use identity and payment information to comply with our legal obligations, including anti-money laundering checks and age verification requirements that apply to online gaming platforms operating in the Philippines. We do not use your personal data to make fully automated decisions that have a significant legal or similarly serious effect on you without human review. Any profiling we carry out is limited to improving your in-platform experience and is always subject to your rights under applicable data privacy law.
jili18 does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes — this is a firm commitment we make to every player on our platform. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and technical infrastructure providers, but only to the extent necessary for them to perform their specific function. All third-party partners we work with are contractually required to handle your data securely and in line with applicable Philippine data privacy standards. In certain circumstances, we may be legally required to disclose your information to regulatory authorities, law enforcement agencies, or courts, and we will comply with such requirements while taking reasonable steps to notify you where permitted by law. If jili18 undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, and you will be informed of any material changes to how your data is handled as a result. We will never disclose your data to other players or members of the public, and your account details remain strictly confidential at all times. If you have concerns about a specific disclosure, you are welcome to contact us at [email protected] for clarification.
As a player based in the Philippines, you have specific rights over your personal data under the Data Privacy Act of 2012 and its implementing rules, and jili18 is committed to honouring those rights in full. You have the right to access a copy of the personal information we hold about you, and you can request this by contacting our support team at [email protected] with your account details and a clear description of what you are requesting. If any of your personal information is inaccurate or out of date, you have the right to request a correction, and we will update our records promptly upon verification of your identity. You may also request the deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purpose it was collected, subject to any legal retention obligations that apply to us as a gaming platform. If you believe your data has been processed in a way that violates your rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We will respond to all data rights requests within the timeframes required by applicable law, and we will keep you informed of the progress of your request throughout the process. Exercising your data rights will not result in any penalty or disadvantage to your account, and we encourage you to reach out whenever you have questions or concerns about your personal information.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal, regulatory, and audit obligations as an online gaming platform serving Filipino players. Once the applicable retention period has passed and there is no longer a legal basis for holding your data, we will securely delete or anonymise it in accordance with our internal data management procedures. jili18 uses industry-standard security measures to protect your personal information, including encrypted data storage, secure transmission protocols, and access controls that limit who within our organisation can view sensitive account data. We conduct regular reviews of our security practices to ensure they remain effective against evolving threats, and we take prompt action to address any vulnerabilities that are identified. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant regulatory authority as required by Philippine data privacy law, and we will provide clear information about what happened and what steps we are taking in response. You also play an important role in keeping your account secure — please use a strong, unique password and never share your login credentials with anyone. If you suspect that your account has been accessed without your authorisation, contact us immediately at [email protected] so we can take protective action on your behalf.
jili18 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements, and the most current version will always be available on this page. When we make material changes, we will notify registered players through a notice on the platform or via the email address associated with your account, giving you the opportunity to review the updated terms before continuing to use our services. Your continued use of the jili18 platform after an updated Privacy Policy has been published constitutes your acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and may request account closure by contacting [email protected]. We encourage you to check this page periodically so you are always aware of how your personal information is being handled. This Privacy Policy should be read alongside our Terms and Conditions and Responsible Gaming page, which together form the full agreement between you and jili18. If you have any questions about this policy that are not answered here, the FAQ page may help, or you can reach our support team directly by email.
Our support team is ready to help Filipino players with any privacy-related queries. You can also explore our FAQ for quick answers, or head to your account to review your settings.